Shipping Policy
At NFPC Tea, we are committed to delivering your order in a timely and secure manner.
Order Processing:
- Orders are processed and dispatched within 1–3 business days from the date of purchase.
- You will receive a confirmation email with tracking details once your order has been shipped.
Estimated Delivery Time:
- Orders are typically delivered within 5–7 business days from the date of dispatch, depending on your location.
- Delivery times may vary due to unforeseen circumstances such as weather conditions, public holidays, or logistical delays.
Shipping Charges:
- Shipping charges will be displayed at checkout based on the delivery location and order value.
- We may offer free shipping on certain promotional campaigns or order values, which will be clearly mentioned on the website.
Delivery Partners:
- We partner with trusted and reliable courier services to ensure safe and prompt delivery of your products.
Cancellation Policy
We understand that sometimes plans change, and you may need to cancel an order.
Cancellation Before Dispatch:
- You may request a cancellation within 12 hours of placing your order, provided it has not already been dispatched.
- To cancel your order, please contact our customer support team with your order number.
Cancellation After Dispatch:
- Once an order has been dispatched, it cannot be canceled. However, you may request a return as per our Return & Refund Policy after receiving the item.
Refund for Canceled Orders:
- If your cancellation is approved, the refund will be processed to your original payment method within 7 business days.